Modification Direction for insertion of Standard Licence Condition 27.11(A)...
Modification Direction for the insertion of Standard Licence Condition 27.11 (A) obliging licensees to take all reasonable steps to ascertain the status of a customer and the occupants of any affected...
View ArticleConsumer Research on Disconnection Methods - Report by FDS International
Research into customer reactions to alternative disconnection methods for credit customers and alternatives to self disconnection for those who run out of credit on a PPM.
View ArticleOpen letter to the Energy Retail Association and ICOSS on non-domestic...
Ofgem's response to ERA and ICOSS following the development of draft Standards to address non-domestic back-billing
View ArticleEnergy Affordability: helping develop Ofgem’s Vulnerable Consumers’ Strategy
This paper outlines Ofgem’s intention to develop a new Vulnerable Consumers’ Strategy and seeks views on its themes and the need for different emphases in the future.
View ArticleSustainable Development Advisory Group minutes June 2012
Minutes from the June 2012 meeting of the Sustainable Development Advisory Group.
View ArticleOpen Letter: Non-domestic customer back-billing - Update on Ofgem's...
Open letter updating Ofgem’s position on non-domestic back-billing.
View ArticleOpen Letter: Non-domestic debt and disconnection
A review of suppliers’ approaches and our good practice expectations, when dealing with non-domestic debt and disconnection.
View ArticleMicro-business back-billing: supplier data covering April 2012 - March 2013
This letter summarises data provided by suppliers following a request by Ofgem, relating to their back-billing of micro-business customers between April 2012 and March 2013.A back-bill is a request for...
View ArticleUsing alternative branding to communicate with indebted customers
Energy companies are required to treat indebted energy customers appropriately. Customers must not be misled, pressured or scared into making payments they cannot afford.We have recently reviewed...
View ArticleOfgem Consumer First Panel, Year 6, first workshops: Affordability,...
This research report provides views from our Consumer Panel on the affordability of household energy, in the context of household bills more widely. It also provides their views on the elements of...
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